Privacy Policy

Your privacy is our priority

Last updated: January 2025

Introduction

Helloo Local ("we," "our," or "us") operates the Helloo Local mobile application and website (helloolocal.com), a platform connecting local home-based sellers with nearby customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Profile information and business details
  • Location data (for local discovery features)
  • Payment information (processed securely through third parties)

Usage Information

  • App usage analytics and performance data
  • Device information (type, operating system, unique identifiers)
  • Log data (IP address, browser type, access times)
  • Communication data (messages between users on our platform)

Content You Provide

  • Product listings, photos, and descriptions
  • Reviews and ratings
  • Messages and communications
  • Support requests and feedback

How We Use Your Information

Core Platform Services

  • Facilitate transactions between buyers and sellers
  • Provide local discovery and search functionality
  • Enable messaging and communication features
  • Process registrations and account management

Improvements & Safety

  • Improve app performance and user experience
  • Verify seller authenticity and maintain quality
  • Prevent fraud and ensure platform security
  • Provide customer support and resolve issues

Information Sharing and Disclosure

Important Note

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information in these situations:

  • With Other Users: Profile information visible to facilitate transactions
  • Service Providers: Third-party services for hosting, analytics, and payment processing
  • Legal Requirements: When required by law or to protect our rights and users' safety
  • Business Transfers: In case of merger, acquisition, or asset sale
  • With Your Consent: Any other sharing with your explicit permission

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Privacy Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data

To exercise these rights:

  • Contact us at helloolocal@gmail.com
  • Use in-app settings and controls
  • Submit a formal request with verification

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Users

Helloo Local operates in the United States and India. If you are accessing our Service from outside these regions, please be aware that your information may be transferred to, stored, and processed in these countries where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. Continued use of our Service after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: helloolocal@gmail.com

Subject Line: Privacy Policy Inquiry

Response Time: We will respond within 48 hours